Student Support

Academic Skills Support

We believe every student’s journey to a successful career starts in the classroom. That’s why at CIC, we make sure all our students have access to our various student support services. Studying can be quite challenging to international students particularly those who are new to the country and in the adjustment phase.

Students are provided with help and support in improving their academic skills. This support provides students with the skills required to successfully complete their studies in their bachelor courses.

Career Assist Support

The career assist support service is designed to help our new and continuing students in preparing and assisting them for the Australian job market.

As part of the service we have a careers counselling and job search coach, Sandra Emslie, who is available on campus every week on Tuesdays to Thursdays.


Sandra is a highly experienced specialist who has 20 years of experience with careers counselling and planning. With over 20 years in employment and job coaching, she is committed to providing a high level of assistance to students to help them achieve their goals and career objectives. She will provide training and individual services to support clients on their journey to employment. She is passionate about assisting people to meet their career goals and support their individual needs.

Work days: Tuesday to Thursday, 10 am to 3 pm.


Be sure to check out the information/job board on Level 5 at the Student Hub Centre for posts about available jobs, Sandra’s availability times/days and upcoming workshop dates.

Sandra is also involved in conducting specially designed workshops on campus that focus on tools such as

  • Resume Writing
  • Cover Letters
  • Networking Skills
  • Interview preparation

When do the workshops run?

The workshops will be run at various times throughout the year, make sure to check your email for information. The student services team will send out information regarding upcoming workshops and advise you when registration is open.

There will also be information posted around campus prior to each workshop.

How do I meet with the Sandra?

You can visit Sandra directly on Level 5 at the Student Hub Centre on the days when she is on campus, additionally if you wish to contact her and/or make an appointment, please email:

Student Welfare Team

The Student Welfare Team consists of three professional staff who have training in counselling and psychology. The counselling staff offer privacy and confidentiality. Sometimes it is good just to talk to someone you can trust. There is a private room available and appointments can be made by dropping in or by sending an email. This is a free service. We can offer referral to outside agencies and community support e.g. country of origin welfare agencies. We have a wide network of contacts in Melbourne and are available to assist students and their family members.

The Student Welfare Team is located on Level 3 and can be contacted at:


P: 03 8888 6558


Harpreet has more than eight years’ experience in counselling, handling stress management, exam pressures, career planning, work-life balance, positive mental health and relationship issues. She is currently an Associate Member of the Australian Psychological Society. Harpreet has worked as a counsellor in education, mental health services, and crisis support in India and Australia. She speaks Hindi, Punjabi and English.

Work days: Monday, Tuesday and Friday


Randolph has worked as a guidance counsellor dealing with culturally diverse students over a period of 10 years in California (USA). He speaks Urdi, Hindi, Persian and English and has been an international student himself. Randolph has a proactive approach to his counselling and is registered with ACA and a registered psychologist with AHPRA.

Work days: Wednesday and Thursday


Hyacinth has 30 years experience in education as a teacher, counsellor and psychologist She has worked in India, USA (California) and Australia. Hyacinth is a multilingual Registered Educational Psychologist with AHPRA. She has a clinician membership with ACA in Australia and the USA.

Work days: Thursday

Peer Assisted Learning

PAL sessions create a safe and supportive place to learn and can help you prepare for assignments and exams. The sessions will be run by a PAL facilitator, a student who previously achieved excellent results in their course and who has been trained to support you in your learning.

General Enquiries and Assistance

For all other concerns not falling within the above parameters, we have a full team of Student Support Advocates that students can come to.